Educosoft: Online Learning Portal

Working and learning online during a pandemic

With ongoing concerns around the potential impact of COVID-19, we would like to update all our users about the steps Educo is taking to ensure there is no disruption to the services we provide to our users.

We have undertaken strict measures for our staff's health safety and infrastructure maintenance to make sure there is zero downtime and no impact to our service quality.

For institutions opting to turn face-to-face classes to online classes during this critical period, please be informed that all Educo resources are already geared for teaching any course online. Conversion of face-to-face to exclusive online means basically that faculty has to communicate with students through Educo's communication and online teaching tools (Announcements, chats, discussion forum, and white board), and keep them engaged through Educo's powerful interactive learning resources including: Tutorial/Videos, Home works assignments, quizzes and tests.

Each of our services will continue to operate as normal for all users. Educo is closely monitoring the situation and will continue to follow government guidelines for regions in which we operate.

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SUPPORT

Educo is dedicated to helping instructors and students with online teaching and learning, and offers different support options. The following resources and support options will help you get started with EducoSoft and ensure that your experience on EducoSoft is pleasant and rewarding.

USER GUIDES

First, you can read the User Guides for student, instructor, and campus coordinator. User guides contain step-by-step instructions for using different features of Educo Learning System.

SUPPORT REQUEST

If the previous two steps do not help you to solve your problem, you can fill out a support request and send it to Educo support or send us an e-mail at educosoftsupport@educosoft.com

Customer Support

If the previous three steps do not help solve your problem, or, you need immediate help, you can call our customer support associate during business hours.

Business Hours: Monday through Friday: 9am - 9pm (EST)

Toll Free: 1-800-96 EDUCO (1-800-963-3826)

Wait for the prompt and follow the directions or you can enter:

117 or 125 for Technical Support - Technical support for students, instructors and campus coordinators
Staff is available to address your request or issues during business hours.

During non business hours you can send us a support request or leave us a message. You can expect a response within 12 business hours during weekdays.

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System Requirements

You can also review the System Requirements below to ensure that your system is configured to use Educosoft.

EducoSoft supports the following operating systems and browser configurations:

Operating Systems		Browsers*	Screen Resolution
PC	Windows 10 Windows 7 Recommended: Windows 10	Chrome 49 or newer Firefox 45 or newer Microsoft Edge IE 11 or newer Recommended: Latest Chrome	Minimum recommended screen resolution: 1024 X 768
PC	Linux	Firefox 45 or newer	Minimum recommended screen resolution: 1024 X 768
Mac	Macintosh OS X	Chrome 49 or newer Firefox 45 or newer Recommended : Latest Chrome	Minimum recommended screen resolution: 1024 X 768
Tablet/smart Phone	Android	Latest Puffin	N/A
iPad/iphone	iOS	Latest Puffin	N/A
The machine also requires latest pdf reader installed.
Browser popup blocker should be configured to allow popup from ‘www.educosoft.com’

Download Browsers

If you have earlier versions of these browsers, you can download a newer version from the appropriate website:

Go to www.microsoft.com for Internet Explorer
Go to www.firefox.com for Mozilla Firefox
Go to www.google.com/chrome for Google Chrome

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Connection speed

EducoSoft requires an Internet connection with a minimum connection speed of 56 kbps (kilobits per second) but high speed connections (such as DSL, Broadband or T1) are highly recommended

Pop Up Blocker

You must disable your pop-up blocker when using EducoSoft or allow pop-ups for the domain educosoft.com.

Browser settings

Cookies and Javascript options

EducoSoft uses both cookies and JavaScript technology. Both of these features must be turned on in your browser, and are usually turned on by default. See your browser's Help for instructions on how to view or change these browser options.

Additional software

To view pdf contents, you will need to download and install additional software.

Adobe Reader Download needed to view some contents/documents in pdf format
http://get.adobe.com/reader/

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Support Request

Please fill out as much of the following information as possible, to help us assist you with the problem you are having.

Please be as specific as possible. Describe what you were doing when the problem occurred, and what you observed as a result.

Date and Time problem occurred
Type of internet access

Browser
Operating System
Popup Blocker
Resolution
Adobe Reader

Once you have entered the appropriate information, please press the Submit button.
Please be assured that your request is very important to us. As a result you can expect a response within 12 hours during weekdays.

Thank you for your patience.
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