SUPPORT
Educo is dedicated to helping instructors and students with online teaching and
learning, and offers different support options. The following resources and support
options will help you get started with EducoSoft and ensure that your experience
on EducoSoft is pleasant and rewarding.
USER GUIDES
First, you can read the User
Guides for student, instructor, and campus coordinator. User guides contain
step-by-step instructions for using different features of Educo Learning System.
F A Q
Next, check out our FAQs to see the
most common questions asked by users of Educo Learning System.
Customer Support
If the previous three steps do not help solve your problem, or, you need immediate
help, you can call our customer support associate during business hours.
Business Hours: Monday through Friday: 9am - 9pm (EST)
Toll Free: 1-800-96 EDUCO (1-800-963-3826)
Wait for the prompt and follow the directions or you can enter:
117 or 125 for Technical Support - Technical support for students, instructors and
campus coordinators
Staff is available to address your request or issues during business hours.
During non business hours you can send us a support request or leave us a message.
You can expect a response within 12 business hours during weekdays.
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System Requirements
You can also review the System Requirements below to ensure that your system is
configured to use Educosoft.
EducoSoft supports the following operating systems and browser configurations:
Operating Systems
|
Browsers*
|
Screen Resolution
|
PC
|
Windows 10
Windows 7
Recommended:
Windows 10
|
Chrome 49 or newer
Firefox 45 or newer
Microsoft Edge
IE 11 or newer
Recommended:
Latest Chrome
|
Minimum recommended screen resolution:
1024 X 768
|
PC
|
Linux
|
Firefox 45 or newer
|
Minimum recommended screen resolution:
1024 X 768
|
Mac
|
Macintosh OS X
|
Chrome 49 or newer
Firefox 45 or newer
Recommended :
Latest Chrome
|
Minimum recommended screen resolution:
1024 X 768
|
Tablet/smart Phone
|
Android
|
Latest Puffin
|
N/A
|
iPad/iphone
|
iOS
|
Latest Puffin
|
N/A
|
The machine also requires latest pdf reader installed.
|
Browser popup blocker should be configured to allow popup from ‘www.educosoft.com’
|
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Connection speed
EducoSoft requires an Internet connection with a minimum connection speed of 56
kbps (kilobits per second) but high speed connections (such as DSL, Broadband or
T1) are highly recommended
Browser settings
Cookies and Javascript options
EducoSoft uses both cookies and JavaScript technology. Both of these features must
be turned on in your browser, and are usually turned on by default. See your browser's
Help for instructions on how to view or change these browser options.
Additional software
To view pdf contents, you will need to download and install additional software.
- Adobe Reader Download needed to view some contents/documents in pdf format
http://get.adobe.com/reader/
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